Q: What are espadrilles?
A: Espadrilles are traditional shoes that have been around for thousands of years.
The word is derived from “esparto” which is a type of plant that was originally burned and then braided to make the soles. Nowadays espadrille soles are made using woven jute. The sole, which is 100% natural, molds itself to the shape of the foot, and allows the skin to breathe; making espadrilles a healthy option for footwear. Jute fiber is 100% biodegradable and recyclable and thus environmentally friendly.
Q: Where are Respoke espadrilles made?
A: All Respoke espadrilles are made in our workshops in La Rioja, Spain by multi-generational craftsmen. Every pair is entirely handmade and hand sewn. The La Rioja region is the original birthplace of espadrilles. Through the work of local expert artisans our espadrilles achieve the highest standards of quality and durability.
Q: How are Respoke espadrilles made?
A: The natural rubber sole is hand cut to a specific size. The jute insole is hand wound and formed to the shape of the foot. Next we attach the rubber sole to the woven jute insole. The upper fabric (typically silk, cashmere, linen or cotton) is backed to organic cotton canvas to provide strength and protection and then cut to specific shapes. The fabric portion is then hand sewn to the sole using jute that has been coated in beeswax. Additional hand stitching is then applied to the toe for added protection and strength.
Q: What are Respoke espadrilles made from?
A: Rubber and jute are the basis for the sole. For the uppers we use designer silk, cotton, linen, or cashmere.
Q: Are the fabrics authentic or reproductions?
A: Authentic. We source from major auction houses and dealers around the world. Every scarf or necktie or piece of fabric is authenticated prior to being put into production. Our luxury iconic designer fabrics is what makes Respoke unique.
Q: How should Respoke espadrilles be cleaned?
A: We suggest stuffing the toe with a dry washcloth (to keep its shape) and using a bit of mild detergent or shampoo on a clean damp cloth to remove any stains. Allow to air dry away from sunlight. Never wash your Respoke espadrilles in a machine.
Q: How much is Shipping?
A: We offer worldwide Complimentary Shipping on all orders. Kindly note that we cannot ship to Military/APO/FPO or P.O. boxes at this time.
Q: Do you offer Express Shipping?
A: Yes; please contact us to request a quote.
Q: How long does it take to receive my order?
A: We do our best to ship your Respoke espadrilles as quickly as possible, typically within 48 hours of order. Delivery times vary depending on destination but are usually 3 to 8 business days. We ship Monday thru Friday using UPS Ground from our facility in New York.
Q: Do you accept Returns?
A: Yes. We want you to love your Respoke espadrilles as much as we do. If you aren’t entirely happy with your order please contact us at [email protected]. Please include your name, email address and order number so that we can locate your order and we will make it right.
Here’s the deal:
We accept returns within 30 days of purchase and offer a full refund on all full-priced domestic purchases. All returns must be in new condition, unworn, and free of any damage. Purchases must have been made on Respoke.es.
Refunds will be issued to the original form of payment. We deduct a $10 Restocking Fee for returns made with a refund. Store credits will be issued to your account under the email address you used to place your order. There is no Restocking Fee for store credits and store credits do not expire.
International customers see details on International Returns below.
Q: Do you accept returns from retail stores?
A: No. If you purchased (thank you!) from a retailer please contact them directly to arrange a return.
Q: Do you offer exchanges?
A: No. If you want to exchange your Respoke espadrilles you will first need to return your current purchase for a Store Credit and then purchase a new pair on Respoke.es.
Q: Do you ship Internationally?
A: Yes. We ship worldwide to wherever UPS delivers to. If you live in an area that is not currently served by UPS please contact our Customer Service and we will assist you with your order.
Q: Do you accept International returns?
A: Unfortunately no; not at this time. We hope to offer this in the near future. For now all International Orders are a final sale.
*While we use only authentic designer brand name coverings, we are not endorsed by or associated with any of those brands.*
Contact us anytime: [email protected]